As a Customer Service Agent, you will be responsible for handling pre-sales and after-sales customer inquiries. You will ensure timely responses, high service quality, and excellent customer satisfaction in line with agreed SLAs and KPIs.

Job Description:

• Handle customer inquiries.
• Provide pre-sales and after-sales customer support professionally and accurately.
• Ensure response time and service quality meet SLA and KPI standards.
• Document and update customer interactions clearly and accurately.
• Coordinate with internal teams to resolve customer issues effectively.
• Maintain high levels of customer satisfaction through clear and courteous communication.

Qualifications:

• Fluent in German and English (written and verbal).
• Customer-oriented mindset with strong communication and problem-solving skills.
• Comfortable working with service targets, KPIs, and SLAs.
• Willing to work on a shifting schedule aligned with European time zones.
• Able to work independently with minimal supervision.
• Quick to adapt to new systems and applications in a dynamic working environment.
• Experience in Customer Service or related roles is a plus.

Click “Apply” now to submit your application